UX

What’s my story?

Back in 2002, the internet was a wild frontier of Yahoo GeoCities and scrolling text marquees. That same year, I started hand-coding websites and became a webmaster. Two decades on, I lead UX on AI products at enterprise scale.

Accelerated by AI

The best solutions come from framing the problem correctly. I ask the right questions first, so a product works for the people using it and makes sense for the company paying for it

Now my process is evolving. I build AI agents that strip the mechanical work out of design, from research through to developer handoff, and I prototype in code rather than in design tools. The decisions stay human. The AI removes the distance between them.

A man with a beard and tattoos wearing an olive green jacket, looking down in a gallery or museum.

I can lead product teams through the design journey from a rough wireframe to a finished high-fidelity design.
I build stories of our users, and I take the time to understand everything there is to know about the target personas. I test and validate my designs with usability testing software like Maze and Usability Hub (Lyssna).
Design is a collaborative process, and I have experience running workshops to bring everyone together. My workshops are often a whiteboard session, exploring the product vision, business goals, technical challenges and release milestones.

“… Mark is more than a really good designer. Technically, yes, he is talented, intuitive, creative and digitally dazzling. But aside from all that - he has plenty of common sense, knows what good looks like, can mentor a team, is generous in sharing his skills and leadership and is quite simply just a lovely guy who you can trust to help you and your organisation shine.”

Communications leader at a global law firm
“… Mark’s natural style is thoughtful and collaborative. Mark is a real asset to any design team, and as well as being technically skilled, he is also very good with clients and takes great pride in his work.”

Former line manager at a global law firm
“… I have worked with Mark for years and have found him to be a rare talent who collaborates effortlessly. He owns the design process, nailing briefs and providing expert guidance on each project's journey no matter how large or small."

Senior marketing colleague at a global law firm
"Having worked with Mark for a few years now, he is always seen as a go-to designer. Keen to share his in-depth knowledge to solve all kinds of design problems and to mentor others around him. A great asset to any team with a real passion for his craft."

Former line manager at a global law firm

UX

What’s my story?

Back in 2002, the internet was a wild frontier of Yahoo GeoCities and scrolling text marquees. That same year, I started hand-coding websites and became a webmaster. Two decades on, I lead UX on AI products at enterprise scale.

Accelerated by AI

User Experience Design

User Research

Product Workshops

“… Mark’s natural style is thoughtful and collaborative. Mark is a real asset to any design team, and as well as being technically skilled, he is also very good with clients and takes great pride in his work.”

“… I have worked with Mark for years and have found him to be a rare talent who collaborates effortlessly. He owns the design process, nailing briefs and providing expert guidance on each project's journey no matter how large or small."

"Having worked with Mark for a few years now, he is always seen as a go-to designer. Keen to share his in-depth knowledge to solve all kinds of design problems and to mentor others around him. A great asset to any team with a real passion for his craft."