UX

What’s my story?

Browsing the Internet in 2002 was a very different experience. We had Yahoo GeoCities, hit counters, scrolling text marquees, guestbooks, and some very intense backgrounds. Coincidentally that was the year I created my first website and became a Webmaster.

The Internet has since evolved.

I can say the same about my experience.

I like to think of my experience as a journey. My journey started in my bedroom when I was a teenager (in 2002), hand-building websites using raw HTML. Back in those days, it felt like a mystical art.

I can proudly say that I have worked with amazing people over the years, and I have learned from a few great mentors. UX is my focus, but I have added quite a few other strings to my bow. I can design, write and present ideas.

What’s my approach?

When I start working on a project, I define the problem. I ask questions to build a story of our users, business goals and technical challenges. I find solutions by collaborating with product stakeholders and developers.

I use insights to design delightful experiences.

I can lead product teams through the design journey from a rough wireframe to a finished high-fidelity design.
I build stories of our users, and I take the time to understand everything there is to know about the target personas. I test and validate my designs with usability testing software like Maze and Usability Hub (Lyssna).
Design is a collaborative process, and I have experience running workshops to bring everyone together. My workshops are often a whiteboard session, exploring the product vision, business goals, technical challenges and release milestones.

“… Mark is more than a really good designer. Technically, yes, he is talented, intuitive, creative and digitally dazzling. But aside from all that - he has plenty of common sense, knows what good looks like, can mentor a team, is generous in sharing his skills and leadership and is quite simply just a lovely guy who you can trust to help you and your organisation shine.”

Communications leader at a global law firm
“… Mark’s natural style is thoughtful and collaborative. Mark is a real asset to any design team, and as well as being technically skilled, he is also very good with clients and takes great pride in his work.”

Former line manager at a global law firm
“… I have worked with Mark for years and have found him to be a rare talent who collaborates effortlessly. He owns the design process, nailing briefs and providing expert guidance on each project's journey no matter how large or small."

Senior marketing colleague at a global law firm
"Having worked with Mark for a few years now, he is always seen as a go-to designer. Keen to share his in-depth knowledge to solve all kinds of design problems and to mentor others around him. A great asset to any team with a real passion for his craft."

Former line manager at a global law firm

UX

What’s my story?

Browsing the Internet in 2002 was a very different experience. We had Yahoo GeoCities, hit counters, scrolling text marquees, guestbooks, and some very intense backgrounds. Coincidentally that was the year I created my first website and became a Webmaster.

The Internet has since evolved.

I can say the same about my experience.

What’s my approach?

User Experience Design

User Research

Product Workshops

“… Mark’s natural style is thoughtful and collaborative. Mark is a real asset to any design team, and as well as being technically skilled, he is also very good with clients and takes great pride in his work.”

“… I have worked with Mark for years and have found him to be a rare talent who collaborates effortlessly. He owns the design process, nailing briefs and providing expert guidance on each project's journey no matter how large or small."

"Having worked with Mark for a few years now, he is always seen as a go-to designer. Keen to share his in-depth knowledge to solve all kinds of design problems and to mentor others around him. A great asset to any team with a real passion for his craft."